Guarantees

Each product is accompanied by a "Commercial Guarantee" of good operation which is offered by the manufacturer, covered according to the specifications set by the manufacturer and in "Service Centers" approved by him and which comes to cover you in addition to your legal rights your.

Commercial Warranty For information about the commercial warranty of the product you purchased from www.compasstech.gr, please also refer to the product packaging. In addition, you can consult the manufacturer's website.

Cost of Shipping to Service Center Shipments to and from repair centers are always at your own expense and expense, unless a special procedure is provided by the manufacturer.

Service Centers In the event that a product develops a technical problem within the warranty, contact the manufacturer's approved "Service Center" for coverage of the Commercial Warranty. The Service Center can inform you about all the details regarding the commercial warranty of the product as well as the repair process.

Contact the Service Center for information on: The duration of the commercial warranty of the product The damage recovery process Where can damage be repaired?

ADVICE! When contacting the Service Center, please have the exact model of the product and the serial number (consult the instructions for use accompanying the product) and the purchase document, as they may be requested.

DOA Replacement Procedure for specific manufacturers In addition to the rights defined above in the law, for some products the possibility of commercial replacement due to DOA (refers to Product Replacement with a Technical Problem during Dead-On-Arrival delivery) is provided. This possibility, if provided by the manufacturer, concerns a certain period of time from the purchase and is usually valid for a few days from the date of purchase (a different time applies for each product from 3 to 30 days depending on the manufacturer). Therefore, in the event that the product is covered by the DOA replacement service and you wish to activate it, you should follow the restoration procedure provided by the manufacturer within the time provided by the procedure.

If a replacement rather than a repair is intended, then the product is sent to the manufacturer's approved return point for inspection and replacement approval and always in accordance with the manufacturer's DOA policy. Because some manufacturers may provide support at your location, it is important to contact your warranty provider in advance to find out about the additional features - warranty benefits provided by the manufacturer.

Procedure

To take advantage of the DOA feature where and when it is provided by the manufacturer, the procedure should be followed exactly as described by the manufacturer. In any case, to make a DOA case return, the product must be accompanied by a copy of the "Proof of Purchase", be in perfect condition, be accompanied by all its accessories, be within the DOA period provided by the manufacturer and be accompanied by a detailed description of the problem when completing the Returns Form.

Shipping to authorized Service Centers is at your own expense and expense unless otherwise specified by the manufacturer.

CAUTION! Please note that the DOA process may be subject to manufacturer approval even after the product has been received at our distribution center and you are responsible for shipping the product to the Service Center for repair as well as shipping costs.